Streamlining Safety

With over 25 years experience and operations across locations throughout Australia and New Zealand, Royal Wolf is proud to be Australasia’s largest provider of shipping container hire, sales or specialised modification solutions. While this means they are best placed to meet the needs of their customers wherever they are located, it was providing some challenges for their existing Safety, Environment and Quality Management system.

Business Challenges

“A lot of administration time was being spent on data entry from existing paper-based systems, we weren’t seizing all our opportunities to identify process issues, and we wanted to improve the communication around risk management."

• Reliant on paper-based records.
• Needed a compliant system for ISO certification.
• Inefficient processes due to data entry of hardcopy paper based forms.
• Mobility in the field for frontline users and managers was one of their major focuses.
• Capturing data out of the office and ensuring that everyone has access to the latest information within a mobile workforce was challenging.
• Required a solution to manage and mitigate risk.
• Required an integrated HSEQ solution to manage all areas of operations.

Outcome

• Royal Wolf significantly streamlined their existing business processes and now houses them in one central place that all employees can gain easy access to.
• Team members now have a custom set of tools right in the palm of their hands and feel empowered to complete their job at the highest level.
• Using Lucidity, managers have true operations and business transparency, which was a major factor in their decision-making process.
• Revolutionised their risk management processes. "Working with legally responsible managers requires utmost transparency. Lucidity bridges gaps, enhances communication, and revolutionised risk management across the company."
• Fully mobile workforce capturing what is happening out in the field every day.